We're here to help! We respond to emails as quickly as possible, every day of the week, in the order they're received. In most cases customers will receive a reply in 24-48 hours.

Here are immediate answers to our most commonly-asked questions:

• How do I return an item?
• How do I know if my order shipped?
• What products are eligible for free shipping?

Find more answers in our Customer Help Center.

Concerns can also be addressed directly our office at:

11 Main
372 E 6th St.
Chico, CA 95928

Or you can email our support team directly. Please note, using the form above will ensure the most streamlined support and ensure that we have correctly documented your concern or question.

support@help.11main.com